Boost efficiency
AI identifies and classifies exceptions automatically. Reviewers scroll a ready-made feed instead of scrubbing video, with one keystroke per decision.
AI-flagged exceptions · Snap Review
Every stop.
Every stop.
Every exception.
On record.
Extra bags, overflowing carts, blocked bins and no-bin-outs happen on every route. EYERIDE's AI automatically identifies and classifies them in curb video, applies your pricing rules, and queues each one in Snap Review, a scrollable review feed. Your team swipes clip to clip to approve, adjust or waive. Faster exception handling, more revenue recovered or enforced, and every exception on record.
Trusted by fleets nationwide
Book your Live Demo
Tell us about your routes. A product specialist will walk you through exception handling in Snap Review.
No commitment. Your info stays with EYERIDE.IO.
AI-automated classification & billing
Less time on exceptions. More of them billed or enforced.
EYERIDE's AI classifies each exception and applies your pricing rules, so the work your crews already do turns into revenue for haulers and documented enforcement for municipalities.
Increase revenue
Eligible extra service is priced from your rules and auto-billed or sent for approval, then handed to your ERP, so it actually reaches an invoice.
Strengthen enforcement
Every violation is documented with video, time and location, and residents can be notified by SMS straight from the event.
The problem
The extra work happens at the curb. The revenue disappears in the office.
Exceptions are part of every shift. What's missing is a record of them that operations, customer service and billing can all see and act on.
Extra handling goes unreported
Crews deal with extra bags, overflowing carts and blocked bins. Unless it's documented, nobody downstream knows it happened.
Missed-pickup calls become guesswork
My trash wasn't picked up.
Without video of the stop, customer service can't say whether the bin was out.
Eligible charges never get billed
Policies and pricing sit in one place, field evidence in another, so additional service never reaches an invoice.
Before your next resident dispute, ask
- How much extra handling did your crews do last week, and how much was billed?
- When a resident calls about a missed pickup, what do you show them?
- Are your policies, pricing and field evidence in the same place?
How it works
From collection evidence to action.
One workflow for operations, customer service and billing.
-
1
Set your rules
Keep collection policies and service pricing in EYERIDE.
-
2
AI flags & queues
Exceptions are identified automatically and sent to the review feed.
-
3
Scroll the feed
Swipe clip to clip: video, location, time, ticket and AI score.
-
4
Auto-bill or approve
AI applies your pricing. Charge, adjust or waive, then SMS or hand off to ERP.
-
5
Monitor the shift
Track verified pickup rate, no-bin-outs and flags by route.
Auto-flagged. Feed-reviewed.
Exceptions find you. Review them like a feed.
Nobody has to scrub hours of route video. EYERIDE's AI scans every stop and automatically identifies likely exceptions, then sends each one to Snap Review: a scrollable carousel your team moves through clip by clip, the way you'd scroll a social feed.
- 1Identified & classified automaticallyAI spots extra waste, overflow, contamination, blocked access, bins sideways and no-bin-outs, and classifies each one with a category, AI score, time and location.
- 2Queued for carousel reviewFlagged clips land in the Snap Review feed during the shift. No searching, no scrubbing.
- 3Billing handled, next clip upAI applies your pricing rules to auto-bill eligible exceptions or hold them for approval. Adjust, waive or text the resident in one keystroke, and the next clip is already up.
Extra waste on groundTKT-g6t9ld · 00:01 · AI-flagged
AI 95%VideoExtra waste bags and bulky item on ground beside the curbside cart
David Road, Garfield Heights, OH
$ Charge +$29AdjustWaiveSMS
Bin overflowTKT-w325cp · 00:01 · AI-flagged
VideoOverfilled recycling cart with large cardboard box preventing lid closure
Norman Drive, Stow, OH
$ Charge +$20AdjustWaiveSMS
Bin overflowTKT-my8onj · 00:02 · AI-flagged
VideoOverfilled trash cart with unsecured bag on lid
Alexander Road, Garfield Heights, OH
$ Charge +$20AdjustWaiveSMS
Sample data. Scroll inside the feed.
Don't argue.
Roll the video.
The AI-flagged feed is already queued. Reviewers scroll clip to clip, with one keystroke per decision.
One keystroke per decision in Snap Review
- 1No Bin Out
- 2Verified Lift
- 3Overflow
- 4Contamination
- 5Blocked
- 6Bin Sideways
- CCharge
- WWaive
Add a quick note in one tap: bin not at curb, blocked by car, gate closed, overfilled lid, contaminated waste, snow or ice barrier.
Shift visibility
Know how every route went, before the phones ring.
The shift summary tracks audited routes, verified pickups, no-bin-out events, other flags and the verified pickup rate for the day.
Shift Operations Summary in EYERIDE. Sample data.
Exception records
Every exception, documented with video.
Each record pairs the clip with ticket, status, AI category, surcharge, description and location.
Sample data.
Classify what crews see
Verified pickup
No bin out
Extra waste on ground
Overflow / overfilled
Contamination
Blocked access
Bin sideways
+ Bin not at curb+ Blocked by car+ Gate closed+ Overfilled lid+ Contaminated waste+ Snow / ice barrier
- Video retrieval by vehicle, camera, date and time, or by address
- Surcharges with charge, adjust and waive controls
- Resident SMS from the event, plus optional auto-text alerts
- ERP, API and webhooks for billing and route system handoff
- CSV export and fleet status alongside live telematics
One record, three teams
Everyone works from the same evidence.
Route Supervisors
See collection outcomes and the extra handling that might otherwise go unreported.
Customer Service
Answer resident calls with video and coordinate follow-up on each exception.
Billing & Management
Manage policies and pricing alongside the evidence, review charges and monitor activity.
Deployment, done together
- Detection categories
- Camera coverage
- Account matching
- Policy & pricing rules
- Charge approval & posting
- SMS delivery
- API / ERP fit
- Evidence retention
How are exceptions identified?
EYERIDE's AI automatically reviews curb video, flags likely exceptions with a category and AI score, and sends them to the Snap Review feed. Detection categories are set up with you during deployment, and not every condition is detected automatically, so reviewers confirm each call and can add clips manually.
Does an exception mean the resident gets charged?
Only when your rules say so. EYERIDE's AI applies the collection policies and pricing you keep in EYERIDE, and you choose which exceptions auto-bill and which wait for approval. Every surcharge can be adjusted or waived.
What do we show a resident who reports a missed pickup?
Pull the video by address, or by vehicle, camera, date and time, and see whether the bin was out. Customer service can text the resident straight from the event.
Will it work with our billing and route systems?
Exceptions and charges can hand off through ERP, API and webhooks, or export to CSV. We confirm the fit with you during deployment.
What happens in the demo?
About 30 minutes with a product specialist. We walk through Snap Review, the exception queue, charge and waive controls, and the shift summary, using sample route data.
Every exception, on record.
Book a free 30-minute live demo of exception handling for your routes.
Book your live demo